EPIC-005: Exam Change Requests (Firm-Initiated)
Summary
A ticketing workflow for Firms to request changes for exams they funded. Includes logic to transfer credits, cancel exams without auditor consent, and manage disputes.
Connected Records
Feature: FEAT-001
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| Record | Statement |
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| REQ-029 Firm Change Request Submission | The system shall allow authorized firm contacts to submit exam change requests for exams funded by the firm. |
| REQ-030 Change Request Types | The system shall support change request types including: cancellation, reschedule, credit transfer, and fee dispute. |
| REQ-031 Change Request Status Tracking | The system shall track change request status (Submitted, Under Review, Approved, Denied). |
| REQ-032 Change Request Notifications | The system shall notify the firm contact of change request status updates. |
| REQ-033 Credit Transfer Between Auditors | The system shall allow transfer of exam credits between auditors within the same firm upon approval. |
| REQ-034 Change Request Audit Trail | The system shall maintain an audit trail of all change request actions and decisions. |
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